Frequently Asked Questions


Your order is dispatched from our Sunshine Coast warehouse via Fastway Couriers or Australia Post Express Post, depending on your location.

Shipping cost is $15.00 or free on orders over $300. 

Your Account

Create an account here to save time when re-ordering. Re-ordering through your account helps us provide improved levels of service.

Returns Policy

We accept product returns of materials that are in original and saleable condition within three months of purchase. The purchaser is responsible for shipping. Indent items are unable to be returned unless faulty.

Courses & Training

Dr Caldwell offers online training, hands-on courses and boutique in-house training via The Endospot; a modern endodontics solution. 

Exclusive Brands

We currently distribute the following list of products exclusively in Australia and New Zealand. If you cannot find what you are looking for, please enquire with us and we can likely source it for you.