Frequently Asked Questions
Orders are dispatched from our Sunshine Coast, Queensland warehouse via Australia Post, Aramex, or TNT, depending on your location. Shipping is free on orders over $300, or a flat $15.00 otherwise. See our Shipping & Delivery page for estimated delivery times by region and order tracking links.
Create an account to save time when re-ordering. Re-ordering through your account also helps us provide an improved level of service.
We accept returns of products in original, saleable condition within 45 days of purchase. The purchaser is responsible for return shipping costs. Indent (special order) items cannot be returned unless faulty. See our full Returns Policy for details.
Yes — Dr Caldwell offers online training, hands-on courses, and boutique in-house training via The Endospot, a modern endodontics education platform. You can also browse our upcoming CPD courses here on the site.
We distribute the following brands exclusively in Australia and New Zealand:
Can’t find what you’re looking for? Get in touch and we can likely source it for you.
Yes, the Exact Guide rotary files are compatible with Aurum Blue. They share the same dimensions and work the same way, with only a slight difference in flexibility. You can use either system, including Aurum Blue GP.
